Customer Service (CS) is an area where retailers try to outdo each other. They may not be able to help the customers distinguish a difference in merchandise, but Customer Service is memorable. Customers remember when they’ve been treated poorly … or when and where they’ve been well-treated and appreciated for being nothing more than a customer.
In this regard, Kohl’s Department Store is a terrific place! For one, our local Kohl’s store isn’t situated in the mall, but in a strip mall area. This location keeps my stress level down because I don’t have to enter the nearby mall itself. (No, I don’t care much for shopping in general.) So Kohl’s is ideal for me … if a product is unavailable at Amazon or must be seen/handled before purchase, Kohl’s works for me. I can find clothing, gifts and housewares all in the same location.
Kohl’s has a return policy that is crazy good! They call it “Hassle-Free Returns” and they mean it … because as someone who changes her mind, I’ve returned plenty of things so I speak from first-hand experience. I may like an item in the store, then get home and realize the purchase was a mistake. No point in letting that hideous thing be a constant reminder hanging there in the back of my closet … it goes back to the store! Since they promise No Questions Asked – Hassle-Free returns, you’d better believe I’m going to make them keep that promise.
If you’ve dealt with other retailers who require a pint of blood … and your first-born child (potty-trained, of course) … before they issue a store credit that expires in 30, 60, or 90 days … and you can only redeem it on Tuesday between 8 a.m. and 3 p.m., you’ll understand my affinity to Kohl’s and their return policy. Continue reading “CS . . . I”